Grow your business relationship with customers.
Organize and Automate your communications and activities across all customer-facing departments, which includes sales, marketing and customer service.
Sage CRM gives you access to local and international support and is the perfect tool for small to mid-market companies with up to several hundred users. A CRM Solution that helps you simplify your sales process, shorten sales cycles, and make the most of every sales opportunity.
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Easy to use with simple navigation, you can access it anywhere with rich CRM functionality across multiple mobile platforms and it’s available on premise or on cloud
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Highly customizable and scalable solution that grows alongside your business
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Integrates with key Sage Solutions for a complete understanding of your customers
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Offers you rapid return on investment and lowest total cost of ownership
Sage CRM
Benefits
Exceptional Customer Service
- Manages your customer accounts with insight and collaboration
- Responds to customer cases quickly, reducing response times to customer service requests
- Enables agents to quickly and accurately find the right answer the first time
- Enables customer satisfaction measurement and benchmarking
- Increases productivity of customer support representatives
- Provides self-service facility to customers around common issues
- Enables customer issues to be tracked and responded to, regardless of who answers the phone or receives the email
- Monitors service performance against service-level agreements
- Reduces customer support costs and cost of customer retention
- Decreases the number of customer complaints received and increases customer retention
- Enables benchmarking / score-carding of customer service operations on an ongoing basis
- Delivers a single view of relevant and comprehensive information on the interactive dashboard
- Responds to customer cases quickly, reducing response times to customer service requests
- Enables agents to quickly and accurately find the right answer the first time
- Enables customer satisfaction measurement and benchmarking
- Increases productivity of customer support representatives
- Provides self-service facility to customers around common issues
- Enables customer issues to be tracked and responded to, regardless of who answers the phone or receives the email
- Monitors service performance against service-level agreements
- Reduces customer support costs and cost of customer retention
- Decreases the number of customer complaints received and increases customer retention
- Enables benchmarking / score-carding of customer service operations on an ongoing basis
- Delivers a single view of relevant and comprehensive information on the interactive dashboard
Focused Sales Management
- Maximize the value of each and every sales opportunity in your pipeline.
- Create accurate quotes and orders in a couple of clicks.
- Manage collaboration and team selling across your department with ease.
- Eliminate guesswork; make decisions based on accurate, real-time information
- Empower your team and boost productivity with a single view of leads, opportunities, tasks, and activities.
- Improve consistency across the sales organization with access to sales performance reports.
- Maximize cross- and upsell opportunities.
- Leverage financial information from your Sage ERP Solution.
- Reduce time spent in the office on sales administration (more time on sales calls).
- Enable sales teams to work effectively regardless of their location with Sage CRM mobile solutions.
- Create improved team collaboration and customer communications by using integrated LinkedIn, Facebook, and Yammer.
- Create accurate quotes and orders in a couple of clicks.
- Manage collaboration and team selling across your department with ease.
- Eliminate guesswork; make decisions based on accurate, real-time information
- Empower your team and boost productivity with a single view of leads, opportunities, tasks, and activities.
- Improve consistency across the sales organization with access to sales performance reports.
- Maximize cross- and upsell opportunities.
- Leverage financial information from your Sage ERP Solution.
- Reduce time spent in the office on sales administration (more time on sales calls).
- Enable sales teams to work effectively regardless of their location with Sage CRM mobile solutions.
- Create improved team collaboration and customer communications by using integrated LinkedIn, Facebook, and Yammer.
Targeted Measurable Marketing
- Create, track, and manage dynamic marketing campaigns that really deliver.
- Plan and track activities, tasks, budgets, and details for each marketing activity.
- Produce highly targeted customer communications, improving response rates.
- Enable real-time marketing performance analysis and pinpoint budget management.
- Fully customize marketing workflow out of the box for rapid campaign execution.
- Create and send targeted email marketing communications quickly and easily with Sage E-marketing for Sage CRM.*
- Gather valuable information about your contacts’ interaction with your email messages including open rates, clicks, and unsubscribes to determine campaign effectiveness.
- Leverage the power of social media to engage more effectively with your customers across Facebook, Twitter, and LinkedIn.
- Plan and track activities, tasks, budgets, and details for each marketing activity.
- Produce highly targeted customer communications, improving response rates.
- Enable real-time marketing performance analysis and pinpoint budget management.
- Fully customize marketing workflow out of the box for rapid campaign execution.
- Create and send targeted email marketing communications quickly and easily with Sage E-marketing for Sage CRM.*
- Gather valuable information about your contacts’ interaction with your email messages including open rates, clicks, and unsubscribes to determine campaign effectiveness.
- Leverage the power of social media to engage more effectively with your customers across Facebook, Twitter, and LinkedIn.
Sage CRM
Watch Demo Video
Frequently Asked Questions
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